We service what we sell
After Sales Service
At BlueZone we “service what we sell” and we aim to provide the best possible service for your equipment from our offices in Newcastle and Perth.
We are constantly reviewing and updating our spares holdings to ensure that we hold the best possible mix of components to support fast service turnaround. Our suite of test equipment and specialised test facilities is maintained to support Australian-based equipment as far as is possible.
We ensure that our technical staff are trained by Original Equipment Manufacturers (OEMs) when possible, and our engineering team is on hand to assist with upgrades, improvements and modifications should you require them.
Getting your equipment back in the field fast is our aim if you ever have a breakdown, accident or other problems. Our aims for After Sales Service are set out in more detail below.
Equipment Returns
For equipment returns, please see our Equipment Return information form.
Timeframe | Our Aims |
24 to 48 hours | Within 24 to 48 hours of contact with BlueZone regarding a service problem, one of our service or sales staff will respond to you and request further information if required. If you require telephone support only then we will arrange a telephone call within 24 to 48 hours. |
| 3 to 5 days | Within 3 to 5 days we will arrange a firm plan to progress your service including:
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5 to 10 days | Within 5 to 10 days we will agree a service plan with you and as far as is possible we will forecast a repair date. We will keep you fully informed of the progress of your repair and update the forecast repair date as fault-finding and troubleshooting of service faults progresses. Where equipment is required to be returned to OEMs, we will communicate closely with the OEM to ensure expediting of your repair as far as is possible. We will keep you fully informed of the status and progress of your service. |